Terms and conditions

Terms and conditions of the all4moto.shop

These Terms and Conditions govern the relations between the parties to the purchase contract, when on the one hand there is a store operator as a seller and/or service provider (hereinafter referred to as the "seller") and on the other hand there is a buyer and/or customer, who may also be a consumer (hereinafter just "buyer").

1. Identification data of online store

Store operator (Seller):

all4moto.shop s.r.o. Stavbárska 11687/6A036 01 Martin
Identification no: 51119382
VAT number: 2120594916
Registration: OR OS Žilina department: Sro, insert 82322/L

Contacts eshop: eshop@all4moto.shop Phone: 0911 982 220

Operations and collection points:

all4moto – motoshop Trenčín
Bratislavská 121/78
91106 Trenčín
Responsible person Janka Balážová
email: trencin@all4moto.sk
Phone: +421 908 291 852

Supervisory body

Slovak Trade Inspection (SOI) SOI Inspectorate for the Trenčín Region
Hurbanova 59, 911 01 Trenčín
Department of performance supervisor
Tel: 032/5422 771
Fax no.: 032/5420 685
www.soi.sk

The stated terms and conditions govern the relationship between the seller and the buyer - a natural person (consumer) and are governed by the relevant provisions of the Act on Consumer Protection as amended. In a business relationship, the seller and buyer - a legal entity (business entity), the contractual relationship is governed by the Commercial Code and these terms and conditions do not regulate these relationships.

2. About registration

We declare that all information provided by the buyer when registering or ordering goods serves only for identification purposes when purchasing in the all4moto.shop e-shop and will not be provided to third parties or misused in any other way, with the exception of information provided by the transport company necessary for the delivery of the goods. By confirming the registration, the buyer expresses his consent to by sending offer e-mails from the all4moto.shop online store, if this option is indicated during registration. The buyer can cancel the service of sending news by e-mail at any time at the e-mail address: "eshop@all4moto.shop" or at the indicated postal address. Orders can be placed even without registration.

3. Order and conclusion of the contract

A purchase contract is a contract concluded at a distance based on the buyer's electronic order. The condition for the validity of an electronic order is the true and complete filling in of the following essential requirements:

contact details of the buyer, in particular: first and last name, title, business name and headquarters, place of business or residence of the buyer; IČO, TIN and VAT ID of the buyer, if he is registered as a VAT payer; telephone and e-mail,
the product code, which clearly determines the subject of the order (numerical designation of the goods by type, listed in the e-commerce price list), the price of the goods and the required quantity of the goods,
selected payment method,
selected method of delivery of goods and address for delivery of goods.

An accepted electronic order is considered a proposal for concluding a purchase contract. Based on the buyer's properly completed order and by sending the order through the e-shop, the seller will verify it. After sending the order, the seller will send the buyer information about the registration of the order by email. After verifying the order, the seller will confirm the order by email, by phone or in another way to the buyer, the type, price and quantity of goods that he undertakes to deliver to the buyer. After confirmation by the seller, the order is considered binding between the contracting parties.

4. Payment terms

The buyer is obliged to pay the seller the purchase price, including the costs of delivery of the goods, through the payment methods offered in the order:

cash on delivery at the place of delivery of the goods,
by payment card through the payment gateway.

Payment for goods via cash on delivery is charged at 2 Euros. The price of the goods is determined according to the valid price list. The seller undertakes to deliver the goods to the buyer at the price valid at the time of ordering the goods. All prices listed in the e-shop are displayed including VAT.

Discounted prices of goods are clearly marked with the "sale" or "sale" symbol. Discounted prices are valid until the stocks are sold out or during the period indicated for the discounted price.

Payment for custom-made goods - according to the customer's requirements, can only be paid in advance, and it is not possible to withdraw from the contract after confirmation of the order.

5. Delivery conditions

The ordered goods will be sent to the buyer in the chosen way from the selected options:

by the GLS courier service
ready for personal collection at the collection point
by the Packeta courier service

The seller will deliver the goods to the buyer in the shortest possible time, no later than 30 days after the order is issued. The buyer acknowledges that the stated delivery dates displayed for individual products are indicative in nature. The buyer agrees to an extension of the delivery period in the event that it is required by the production of the ordered goods or other circumstances.

In the event that the seller is unable to deliver all the ordered goods to the buyer within the agreed deadline, the seller will notify the buyer of this matter as soon as possible and inform him the estimated date of delivery of the ordered goods or suggest the delivery of alternative goods. If the buyer does not agree with the new delivery date, he has the right to withdraw from the contract.

For the delivery of the ordered goods, the seller charges transport costs in the amount depending on the selected method of transport according to the current price lists of the carriers.

The seller's obligation to deliver the ordered goods is fulfilled by handing them over to the buyer in the agreed time at the place of fulfillment or at the moment of handing over for transport to the carrier (transport service) to the destination.

5.1. Transport methods and their prices

Slovakia

Personal pickup

All orders can be picked up in person during the opening hours at the store:
all4moto - motoshop Trenčín, Bratislavská 121/78, 911 06 Trenčín
Pick-up at the store is charged 1 EUR.

Courier - Gls Slovakia

Payment for goods is possible online by credit card or cash on delivery. the goods will be shipped as soon as possible. The maximum cash on delivery amount is EUR 999. Cash on delivery can be paid by credit card directly at the courier.
Price for a package weighing up to 20 kg: 6.00 Eur.
Price for a package over 20 kg: price negotiable.
Shipping is free when ordering goods over 69 Eur.The delivery time is usually the next working day. The transport is governed by the transport conditions of Gls Slovakia, you can find them here.

Courier – Packeta

Payment for the goods is possible by online payment card or cash on delivery, the goods will be dispatched in the shortest possible time. The maximum cash on delivery amount is EUR 700. You pay cash on delivery at the selected delivery point.
Price for a package weighing up to 5 kg: 5.00 Eur.
Price for a package over 5 kg: price negotiable.
When ordering goods over 69 Eur, shipping is free. The delivery time is usually the next working day. The transport is governed by the transport conditions of Packet Slovakia, you can find them here.

Czech Republic

Courier - Gls
Payment for the goods is possible by online payment card or cash on delivery, the goods will be dispatched as soon as possible. The maximum cash on delivery amount is EUR 999. Cash on delivery can be paid by credit card directly at the courier.
Price for a package weighing up to 20 kg: EUR 7.00
Price for a package over 20 kg: price negotiable.
When ordering goods over 99 EUR, shipping is free. The delivery time is usually the next working day.

Courier – Packeta
Payment for the goods is possible by online payment card or cash on delivery, the goods will be dispatched in the shortest possible time. The maximum cash on delivery amount is EUR 700. You pay cash on delivery at the selected delivery point.
Price for a package weighing up to 5 kg: 5.00 Eur.
Price for a package over 5 kg: price negotiable.
When ordering goods over 99 Eur, shipping is free. Delivery time is usually the next business day.

European Union

Courier - Gls
Payment for goods is possible online by credit card, the goods will be dispatched in the shortest possible time.
Price for a package weighing up to 5 kg: 12.00 Eur.
Price for a package over 5 kg: price negotiable
When ordering goods over 199 Eur, shipping is free. The delivery time is usually the next working day.

Courier - Packeta
Payment for the goods is possible by online payment card or cash on delivery, the goods will be dispatched in the shortest possible time. The maximum cash on delivery amount is EUR 700. You pay cash on delivery at the selected delivery point.
Price for a package weighing up to 5 kg: 9.00 Eur.
Price for a package over 5 kg: price negotiable.
When ordering goods over 199 Eur, shipping is free. Delivery time is usually the next business day.

6. Cancellation of the order by the seller

The seller reserves the right to cancel the order or part of it in the event that the goods are no longer produced or delivered, or the price has changed significantly with the supplier of the goods and he does not agree with the buyer on a replacement.
In the event that this situation occurs, the seller will immediately contact the buyer for the purpose of agreement on the next procedure. If the buyer has already paid part or all of the purchase price, the corresponding amount will be transferred back to his account within 14 calendar days.

7. Cancellation of the order by the buyer

The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation. After the binding confirmation of the order, only if the seller does not fulfill the agreed terms of delivery. You can find a sample form for withdrawing from the contract on our website, in the attachment of the email - confirmation of registration of the order.
If the sale of goods is carried out exclusively through the Internet electronic store, the buyer - consumer is entitled to withdraw from the contract without giving a reason within 14 days from the day of receipt of the goods.
The costs of returning the goods are borne by the buyer, who is obliged to ensure delivery of the goods to the company's address: all4moto, Bratislavská 121/78, 91106 Trenčín.

The buyer does not have the right to withdraw from the contract if the goods were ordered on the basis of a special order.

The buyer will be refunded the entire amount he paid for the goods within 14 days from the day of withdrawal from the purchase contract. The price for the cheapest method of delivery of the goods offered by the seller at the time of the customer's order is also included in the refunded amount.
In case of cancellation of the confirmed order, the buyer is obliged to reimburse the seller for the damage caused by this action in the event that demonstrable costs have already been incurred in connection with the procurement of the goods.
The seller does not accept returned goods via cash on delivery service. In case of returning the goods, the buyer is obliged to send the goods in the form of an ordinary or business package by post or by a forwarding company.

8. Warranty, complaints, return or exchange of goods

8.1. Basic conditions of the complaint

The seller is responsible to the customer for the fact that the goods sold are free of defects, that they match the labeling and promotion of the goods, describing their properties, purpose and quality, and are responsible for defects that the sold item has when the buyer takes it over. In the case of used items, he is not responsible for defects caused by their use or wear. In the case of items sold at a lower price, the seller is not responsible for defects for which a lower price was negotiated.
If they are not perishable items or used items, the seller is responsible for defects that occur after receiving the item during the warranty period. At the buyer's request, the seller will provide the buyer with a guarantee in writing (warranty certificate). If the nature of the matter allows it, it is sufficient if the seller issues a proof of purchase to the buyer instead of a warranty certificate. Defects must be reported by the buyer to the seller without undue delay.
The general warranty period for goods supplied by the seller is 24 months. If a period of use is marked on the sold item, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period. The terms of the extended warranty will be specified by the seller in the warranty letter. If it is a used item, the buyer and seller can also agree on a shorter warranty period, but not shorter than 12 months.
The warranty period for repairs and service work is 3 months. Warranty periods start from the day the buyer takes over the goods.
The warranty period does not include the time from the exercise of the right from liability for defects until the time when the buyer was obliged to take over the item after the repair. If the goods are exchanged for new goods, the new warranty period begins on the day of receipt of the new goods. Rights from liability for defects of items for which the warranty period applies will expire if they were not exercised during the warranty period.

8.2 Place of complaint

The buyer asserts his rights from liability for defects in the seller's operation: all4moto, Bratislavská 121/78, 91106 Trenčín, or through a transport company. When using a transport company, it is advisable if the buyer insures the shipment. The seller will refuse to accept the shipment with the claimed goods if it was sent cash on delivery.
The seller will ensure the presence of a person authorized to handle complaints at the place designated for receiving complaints.

8.3 Complaints procedure

When making a claim, the buyer is obliged to prove beyond doubt that he bought the claimed goods from the seller or that the seller provided him with the service. Such a document can be a proof of purchase or provision of the service and the warranty certificate if it was issued by the seller. The complaint begins on the day the complaint is applied.
If the exercise of liability rights for defects would cause serious problems, especially because the product cannot be delivered to the place of application of the complaint in a normal way or it is a product that is assembled, the seller will assess the complaint in agreement with the buyer directly on the spot or in another suitable way. In such a case, the buyer is obliged to provide the seller with the necessary cooperation.
If the buyer makes a complaint, the seller or an employee authorized by him is obliged to instruct the buyer about his rights according to the relevant provisions of the Civil Code. On the basis of the buyer's decision, which of these rights he applies, he is obliged to determine the method of handling the complaint. Dealing with a complaint means ending the complaint procedure in one of the following ways:

delivery of the repaired product
product exchange
refund of the purchase price of the product
payment of a reasonable discount on the price of the product
written invitation to take over performance
justified rejection of the claim.

The method of processing the claim will be determined by the seller immediately, in complex cases no later than 30 days from the date of application of the claim. The processing of a claim must not take longer than 30 days from the day of the claim. After the expiry of the deadline for dealing with the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.
If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the completion of the claim. The seller shall issue a written document about the handling of the complaint no later than 30 days from the date of the complaint.
The seller is not responsible for defects that have arisen on the product due to wear and tear caused by normal use of the product, or that result from the nature of the product. The seller is not responsible for defects caused by the buyer or caused by improper use, storage, maintenance, intervention by the buyer or mechanical damage. The seller is not responsible for defects that arose as a result of events over which the seller has no influence.
The complaint is considered to have been properly applied if the claimed goods are complete and the general principles of hygiene do not prevent the complaint. The customer is obliged to submit the claimed goods cleaned, free of all impurities and hygienically sound.
If it is a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to remove the defect without undue delay. Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect. Instead of removing the defect, the seller can always replace the defective item with a flawless one, if this does not cause serious difficulties for the buyer.
If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights belong to the buyer if the defects can be removed, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or a larger number of defects. If there are irreparable defects, the buyer has the right to a reasonable discount from the price of the item.
If the buyer has the right to exchange the goods or withdraw from the contract, it is up to the buyer which of the rights he applies to the seller. After exercising a specific right, he cannot change his claim without the consent of the seller. If the buyer made a product complaint within the first 12 months from the purchase, the seller can process the claim by rejecting it only on the basis of a professional assessment.
If the buyer made a product complaint after 12 months from the purchase and the seller rejected it, the person who processed the claim is obliged complaints indicate to whom the consumer can send the product for expert assessment. Warranties over 24 months are set beyond the scope of the law and the seller reserves the right to assess the validity of the guarantee.
If the seller gives the buyer a gift when purchasing the goods, the seller's responsibility for defects in the goods does not apply to this. In the event that the buyer asserts the right to withdraw from the contract, he is also obliged to return any goods that he received as a gift when purchasing the claimed goods.

8.4 Claim costs

In the event that the complaint is recognized as justified, the buyer has the right to reimbursement of purposefully incurred costs associated with the exercise of his right. The buyer shall submit to the seller documents proving the purposefully incurred costs incurred by him in connection with the goods claim. Submitted documents are always assessed individually.

8.5 Service complaints

The service is provided on the basis of the buyer's written order by filling out the order form.
The warranty period for the repaired parts of the motorcycle (goods) and the performed repair starts from the moment the motorcycle (goods) is taken over and the full price of the repair is paid.
It is necessary to apply the complaint without unnecessary delay, as soon as a malfunction in the operation of the motorcycle (goods) becomes apparent.
After intervention in the repaired part or parts that affect the functionality of the repaired part by a third party, the possibility of a claim ceases. The seller is not responsible for defects that were caused by the intervention of a third party in the repaired part or parts that affect the functionality of the repaired part.
The seller will evaluate any future complaint about the repair of the motorcycle (goods) as unfounded in the event that the buyer insists on installing new ones provided by him, refurbished or used spare parts. The seller is not responsible for parts presented by the buyer, for which he does not know the technical condition, scope and quality of their repair, storage conditions, handling method, or their origin, or which cannot be clearly identified due to missing or damaged identification marks of the manufacturer.
If the buyer requests the repair of only a specific part of his attached motorcycle (goods), for example on the basis of the recommendation of another service or his own belief about the failure of a specific part, without the seller carrying out diagnostics of the entire system of which the part is a part, the seller will reject any future claim for the repair of the motorcycle (goods) if confirms that the failure of the function repaired by him, or of the installed new part or part of the system is causally related to the failure of the parts or parts of the systems unaffected by the performed repair. The seller is not responsible for the quality, expertise, sufficient scope or objectivity of the diagnostics of the vehicle's structural systems carried out by a third party, or by the buyer himself.
Likewise, the seller declines responsibility for the correctness of the interpretation of the diagnostic results and formulated conclusions by a third party, or expressed by the buyer himself for the purpose of identifying a "defective" part.
The seller is not responsible for possible damages caused to persons, animals or things that are a direct consequence of the use of the motorcycle (goods) even after a malfunction in its operation due to the occurrence of a fault in the repaired system of the motorcycle (goods).
The seller will reject a claim for goods or services performed for the purpose of repairing a motorcycle (goods) if it was found that the malfunction of the repaired system was the fault of the buyer.

9. Final Provisions

The buyer acknowledges and agrees that the rights and obligations between the seller and the buyer are governed by the relevant legal regulations of the Slovak Republic in addition to these general terms and conditions. In matters that cannot be resolved by these terms and conditions, the relevant provisions of the Civil Code, the Commercial Code and the Consumer Protection Act shall apply. By sending the order, the buyer confirms that he has read and familiarized himself with these general terms and conditions, the seller's terms and conditions and the seller's complaint procedure their content.

10. Alternative dispute resolution

If you believe that we have violated your rights, or you are not satisfied with the way we handled your complaint, send your request for correction to our email address: eshop@all4moto.shop within 30 days of sending it to the given email address, or if you are not satisfied with our solution, then based on the amended Act no. 102/2014 and Act no. 391/2015 on the alternative resolution of consumer disputes, you have the right to an alternative (out-of-court) method of dispute resolution. You can find more information about alternative dispute resolution on the SOI website: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi
You can submit a proposal in the manner specified in §12 of Act 391/2015 Coll. To submit a proposal, you can use the form, a sample of which is also available on the website of the relevant ministry and each alternative dispute resolution entity.
You can find a list of alternative dispute resolution entities on the MHSR website: https://www.mhsr.sk/obchod/ochrana-spotrebitela/ alternative-resolution-of-consumer-disputes-1/list-of-subjects-of-alternative-resolution-of-consumer-disputes-1.
The consumer has the right to choose which of the listed subjects of alternative resolution of consumer disputes to turn to.
The address for submitting submissions in electronic form to the Slovak Trade Inspection is ars@soi.sk.
The subject of alternative resolution of disputes can reject the consumer's proposal, e.g.: if a quantifiable value of the dispute does not exceed the amount of 20 euros; if, in view of all the circumstances, it is clear that an alternative resolution of the dispute could only be conducted with the development of disproportionate effort, etc.
The consumer can also file a complaint through the RSO alternative dispute resolution platform, which is available online at: https ://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SK. A complaint can be filed here by a consumer living in the EU against a trader based in the EU. The costs associated with an alternative dispute resolution are borne by each of the parties to the dispute separately without the possibility of compensation. Business conditions.

Your motorcycle store: all4moto.shop

The terms and conditions are valid from 01.05.2024 until further notice and cancel the validity of the previous terms and conditions. The seller reserves the right to change the Terms and Conditions without prior notice. Information for buyers: in the event of a change to the terms and conditions, the terms and conditions that were in effect on the date of purchase shall apply.